Addressing Conflict

LeBlanc Leadership Group Client Feedback and Conflict Resolution Policy

1. Open Communication Encouragement

At LeBlanc Leadership Group, we prioritize open and honest communication. Clients are encouraged to discuss any concerns or dissatisfaction directly with their assigned coach or consultant. We believe that addressing issues promptly and transparently fosters trust and leads to effective resolutions.

2. Escalation Procedure

If a client feels uncomfortable discussing concerns directly with their coach or believes the issue remains unresolved after initial discussions, they may escalate the matter through the following steps:

a. Internal Escalation: Contact the LeBlanc Leadership Group Client Relations Manager at [david@leblancleadership.ca]. The Client Relations Manager will confidentially review the concern and work towards a satisfactory resolution.

b. External Escalation: If internal escalation does not lead to a satisfactory outcome, clients may refer to their organization's internal conflict resolution resources or seek external mediation services.

3. Flexibility in Coach or Service Provider Assignment

We understand that the client-coach relationship is pivotal to the success of our engagements. Clients may request a change in coach or service provider at any time without fear of prejudice or negative consequences. LeBlanc Leadership Group fully supports and encourages such changes to ensure the best possible fit and outcome for our clients.

4. Regular Check-Ins and Value Assurance

To maintain the highest quality of service, our coaches and consultants will conduct regular check-ins with clients to assess satisfaction levels, discuss progress, and ensure that our services continue to add value. These check-ins provide an opportunity to address any emerging concerns proactively and adjust our approach as needed.

5. Confidentiality and Professionalism

All feedback and conflict resolution processes are handled with the utmost confidentiality and professionalism. Our primary goal is to resolve issues amicably while preserving and strengthening the client relationship.

6. Continuous Improvement

LeBlanc Leadership Group is committed to continuous improvement. We analyze feedback and conflict resolution outcomes to enhance our services and prevent future issues.

7. Contact Information

For any concerns or to initiate the conflict resolution process, please contact:

• Client Relations Manager: David LeBlanc
• Email: david@leblancleadership.ca
• Phone: 604-770-4111

By implementing this policy, LeBlanc Leadership Group aims to ensure that client concerns are addressed promptly and effectively, fostering a collaborative environment that prioritizes client satisfaction and successful outcomes.

Note: This policy is reviewed regularly and updated as necessary to reflect any changes in organizational procedures or client needs.

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